User Data Deletion Policy

Data Deletion Policy

Last Updated: 30 November 2024

Introduction

At Thrivia, we are committed to respecting your privacy and ensuring the security of your personal data. This Data Deletion Policy outlines how users can request the deletion of their data, including information collected during account registration and platform usage.

Data We Collect

We collect the following types of data:

  • Personal Information: Name, email address, phone number.
  • Social Media Data: Data accessed when users connect their Facebook, Instagram, or Google accounts, such as profile information, permissions, and activity logs (subject to the permissions granted during the connection).

User Rights

Users have the right to:

  • Request the deletion of their personal data stored on our platform.
  • Revoke permissions granted to third-party accounts (Facebook, Instagram, Google) connected to our platform.

How to Request Data Deletion

To request data deletion:

  1. Log in to your account on Thrivia.
  2. Navigate to the Account Settings or Privacy Settings section.
  3. Select Delete My Data and follow the prompts to confirm your request.

Alternatively, you may contact us directly at support@thrivia.com with the subject line “Data Deletion Request” and include the following details:

  • Your full name and email address associated with the account.
  • A clear statement indicating that you wish to delete your data.

What Happens After a Deletion Request?

  • Data Removal: Upon receiving a verified request, we will delete your personal information from our systems within 30 days.
  • Connected Accounts: Data obtained through connected accounts (Facebook, Instagram, Google) will also be deleted, and all integrations with these platforms will be revoked.
  • Retention Exceptions: Certain data may be retained for compliance with legal obligations, fraud prevention, or dispute resolution, as required by applicable laws.

Third-Party Services

Data shared with third-party services (e.g., Facebook, Instagram, Google) may still exist on their platforms. We recommend contacting these services directly to request data deletion from their systems.

Changes to This Policy

We may update this policy from time to time to reflect changes in legal requirements or our practices. We encourage users to review this policy periodically.

Contact Us

If you have questions or concerns about this policy or data deletion, please contact us:

By using our platform, you acknowledge and agree to this policy.