Terms and Conditions

Last updated: August 18, 2026

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AGREEMENT TO OUR LEGAL TERMS

We are Thrivia ("Company," "we," "us," "our").

We operate the website https://www.thrivia.io (the "Site"), the mobile application "Thrivia" (the "App"), and the other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

You can contact us by email at support@thrivia.io.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Thrivia, concerning your access to and use of the Services. You agree that by accessing or using the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

We will provide you with prior notice of any scheduled changes to the Services you are using. Modified Legal Terms will become effective upon posting on the Platform or notifying you at support@thrivia.io. By continuing to use the Services after the effective date of any changes, you agree to be bound by the modified terms.

The Services are intended for users who are of age as per governing law and regulations unless a stricter age requirement is stated elsewhere in these Terms. All users who are minors must have the permission of, and be directly supervised by, their parent or guardian to use the Services where applicable.

TABLE OF CONTENTS

  1. OUR SERVICES
  2. INTELLECTUAL PROPERTY RIGHTS
  3. USER REPRESENTATIONS
  4. USER REGISTRATION
  5. PURCHASES AND PAYMENT
  6. REFUND AND CANCELLATIONS POLICY
  7. PROHIBITED ACTIVITIES
  8. USER GENERATED CONTRIBUTIONS
  9. CONTRIBUTION LICENSE
  10. GUIDELINES FOR REVIEWS
  11. SOCIAL MEDIA
  12. THIRD-PARTY WEBSITES AND CONTENT
  13. SERVICES MANAGEMENT
  14. PRIVACY POLICY
  15. TERM AND TERMINATION
  16. MODIFICATIONS AND INTERRUPTIONS
  17. GOVERNING LAW
  18. DISPUTE RESOLUTION
  19. CORRECTIONS
  20. DISCLAIMER
  21. LIMITATIONS OF LIABILITY
  22. INDEMNIFICATION
  23. USER DATA
  24. ELECTRONIC COMMUNICATIONS
  25. SMS TEXT MESSAGING
  26. AI ASSISTANT AND CONNECTED MESSAGING CHANNELS
  27. OPTIONAL ADD-ONS
  28. MISCELLANEOUS
  29. CONTACT US

1. OUR SERVICES

Thrivia is a discovery and marketplace platform that enables Creators/Partners (individuals or entities that offer Experiences such as trips, workshops, shows, tours, classes, retreats, and similar activities) to list Experiences and enables Users (consumers/participants) to discover, book, pay for and review those Experiences.

Important operational clarifications:

  • Thrivia acts primarily as an online marketplace and facilitator/intermediary. Unless Thrivia expressly states otherwise, Thrivia is not the provider of any Experience. The Partner who lists the Experience is typically the provider responsible for fulfillment.
  • Each Experience listing contains the Partner's own Experience Terms which apply in addition to these Legal Terms.
  • Thrivia may require Partners to meet onboarding requirements including provision of identity documentation, business registration, permits, licenses, insurance certificates, and health & safety checklists.
  • Some Experiences may carry inherent risks. Participants must confirm fitness to participate and follow Creator/Partner instructions and site safety rules.

2. INTELLECTUAL PROPERTY RIGHTS

Our intellectual property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website and app designs, audio, video, text, photographs, graphics, logos and the "Thrivia" name and marks (collectively, the "Content" and the "Marks").

Your use of our Services

Subject to your compliance with these Legal Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your personal, non-commercial use or internal business purpose.

Except as expressly permitted, no part of the Services or Content may be exploited for commercial purposes without our prior written consent.

3. USER REPRESENTATIONS

By using the Services, you represent and warrant that:

  1. All registration information you submit will be true, accurate, current, and complete;
  2. You have the legal capacity and agree to comply with these Legal Terms;
  3. You are of legal age and, if a minor, have parental/guardian consent;
  4. You will not access the Services through automated means, other than by using automation features Thrivia itself provides to you (such as the AI Assistant described in the AI Assistant section below);
  5. You will not use the Services for illegal purposes;
  6. Your use will not violate any applicable law or regulation.

4. USER REGISTRATION

You may be required to register to use parts of the Services. You agree to keep your password confidential and be responsible for all activity on your account.

5. PURCHASES AND PAYMENT

Thrivia supports payment methods shown at checkout (card networks, UPI, net banking, wallets). All payments shall be in Indian Rupees (INR) unless otherwise stated.

You agree to provide accurate payment information and authorize Thrivia and its payment processors to charge your chosen payment method when you place a booking.

6. REFUND AND CANCELLATIONS POLICY

All Booking Fees are payable in full upfront unless explicitly provided otherwise. The Firm reserves the right to issue refunds or credits, after deducting applicable cancellation charges and taxes, strictly in accordance with the applicable Partner's cancellation policy.

Timeline for Refunds: For all valid cancellations, the Firm shall initiate the refund within seven (7) business days from the date the refund request is confirmed as valid.

7. PROHIBITED ACTIVITIES

As a user of the Services, you agree not to:

  • Systematically retrieve data from the Services without written permission
  • Trick, defraud, or mislead us and other users
  • Circumvent security-related features of the Services
  • Disparage, tarnish, or otherwise harm us and/or the Services
  • Use the Services in a manner inconsistent with applicable laws
  • Engage in unauthorized framing or linking to the Services
  • Upload or transmit viruses or malicious material
  • Engage in any automated use of the system, except through automation features Thrivia provides to you
  • Interfere with or disrupt the Services
  • Attempt to impersonate another user

8. USER GENERATED CONTRIBUTIONS

The Services may invite you to create, submit, post, display, transmit, publish, distribute, or broadcast content and materials ("Contributions"). You are responsible for what you post and must ensure it complies with these Legal Terms.

9. CONTRIBUTION LICENSE

By posting Contributions, you grant us a license to use, reproduce, and distribute such content for operating and promoting the Services.

10. GUIDELINES FOR REVIEWS

When posting reviews:

  • You should have firsthand experience
  • Reviews should not contain offensive language
  • Reviews should not be discriminatory
  • You may not post false or misleading statements

11. SOCIAL MEDIA

You may link your account with third-party social media accounts. Your relationship with those providers is governed by their terms.

12. THIRD-PARTY WEBSITES AND CONTENT

The Services may contain links to third-party websites. We are not responsible for their content or practices.

13. SERVICES MANAGEMENT

Thrivia reserves the right to:

  1. Monitor the Services for policy compliance
  2. Take legal action against violators
  3. Refuse or restrict access to Contributions or parts of the Services
  4. Remove or disable excessive or burdensome files/content
  5. Manage the Services to protect Thrivia's rights and ensure proper functioning

14. PRIVACY POLICY

We care about data privacy and security. Please review our Privacy Policy at https://www.thrivia.io/privacy-policy which is incorporated into these Legal Terms by reference.

15. TERM AND TERMINATION

These Legal Terms remain in force while you use the Services. Thrivia may, at its sole discretion, suspend or terminate accounts for any reason including breach of these Legal Terms or applicable law.

16. MODIFICATIONS AND INTERRUPTIONS

Thrivia reserves the right to modify, update or discontinue any part of the Services at any time without prior notice.

17. GOVERNING LAW

These Legal Terms shall be governed by the laws of India. The courts of India shall have exclusive jurisdiction to resolve any dispute arising from these Legal Terms.

18. DISPUTE RESOLUTION

The Parties agree to first attempt to negotiate any Dispute informally for at least thirty (30) days before initiating arbitration.

19. CORRECTIONS

There may be typographical errors, inaccuracies or omissions in the Services. Thrivia reserves the right to correct errors and update information at any time.

20. DISCLAIMER

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF.

Safety and assumption of risk:

  • Many Experiences have inherent risks. By booking an Experience you acknowledge and accept these risks.
  • Participants must follow Partner instructions and safety rules. Failure may result in denial of participation without refund.

21. LIMITATIONS OF LIABILITY

IN NO EVENT WILL THRIVIA BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES. THRIVIA'S AGGREGATE LIABILITY SHALL BE LIMITED TO THE AMOUNT PAID BY YOU TO THRIVIA IN THE TWO (2) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM.

22. INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless from any loss, damage, or claim arising out of:

  1. Your Contributions
  2. Use of the Services
  3. Breach of these Legal Terms
  4. Violation of third party rights

23. USER DATA

Thrivia will maintain certain data you transmit while using the Services. You are responsible for data you transmit or that relates to your activity.

24. ELECTRONIC COMMUNICATIONS

You consent to receive electronic communications from Thrivia and agree that such communications satisfy any legal requirement that communications be in writing. You agree to the use of electronic signatures and contracts.

25. SMS TEXT MESSAGING

Opting Out: Reply "STOP" to opt out of SMS messages.

Message & Data Rates: Message and data rates may apply.

Support: For SMS support, contact support@thrivia.io

26. MISCELLANEOUS

  • Entire Agreement: These Legal Terms, the Privacy Policy and any Experience Terms constitute the entire agreement.
  • Severability: If any provision is held invalid, the remaining provisions remain in effect.
  • Force Majeure: Thrivia is not liable for failure to perform due to events beyond reasonable control.

CREATOR SUBSCRIPTIONS

Access to Thrivia's creator tools (event creation, storefront, guest management, CRM and payments) requires an active paid subscription. Plans are billed in advance on a monthly, six-month or annual term as selected at checkout, in Indian Rupees, exclusive of applicable GST which is added on the invoice.

Auto-renewal & e-mandate. Subscriptions renew automatically at the end of each term using the payment mandate (UPI Autopay, card or e-mandate) authorised at signup through our payment partner. You may turn off auto-renewal at any time from your Billing page; access continues until the end of the current paid term. Turning off auto-renewal cannot be reversed for the current subscription term; to resume automatic billing you must subscribe again after your current period ends.

No refunds. Subscription fees are non-refundable. If you cancel, your access continues until the end of the current billing period and is not renewed thereafter.

Plan changes. Where your subscription is billed through an automatic payment mandate (including UPI Autopay), that mandate cannot be re-priced once it has been authorised. A change of plan or term on such a subscription therefore takes effect from the start of your next billing cycle: the days you have already paid for are retained in full, no proration is applied, and no credit or refund is issued for the current cycle. To schedule the change you authorise a new mandate in advance, which may involve a nominal authorisation charge by our payment partner that is refunded automatically. Your existing mandate is cancelled only once the new mandate has been authorised, and your current plan continues to run until the change takes effect. Where your term is invoiced per term rather than billed by mandate, a change of plan or term is applied at your next renewal and invoiced at that time. In both cases, a downgrade takes effect at the end of the current term.

Lapsed payments. If a renewal payment fails, your subscription enters a past-due state with a grace window; if it remains unpaid, the dashboard becomes read-only until payment is restored. Your public storefront and already-issued tickets continue to function.

MANUAL (OFF-PLATFORM) PAYMENTS

Some creators collect payment directly via their own UPI/QR ("manual payments"). For such bookings, the payment is made by the attendee directly to the creator and is verified by the creator. Thrivia is not a party to manual-payment transactions, does not hold or process those funds, and is not responsible for their success, verification, disputes or refunds. Attendees transact with the creator at their own discretion; the creator is solely responsible for delivering the experience and any refunds. Manual bookings that are not verified by the creator automatically expire 48 hours after they are created.

THRIVIA GUARANTEE (OPTIONAL)

On events accepting online (gateway) payments, attendees may optionally add the Thrivia Guarantee for an additional 1% at checkout. Where added, the booking is protected: if the event is cancelled or does not take place, or if a covered claim is upheld after review, the attendee is refunded the ticket price, the tax charged on it, any pay-later fee and the 1% Guarantee fee itself. The handling fee is not refunded, on this or any other refund: it is the payment provider's charge and the provider retains it when a payment is reversed. The Guarantee is optional, is not available on manual-payment events, and is separate from the creator's platform fee.

AI ASSISTANT AND CONNECTED MESSAGING CHANNELS

Creators on an eligible plan may connect a WhatsApp Business number or an Instagram professional account (a "Messaging Channel") so that an automated assistant (the "AI Assistant") can answer customer messages on their behalf. This section applies to any Creator who connects one, and to customers who message a Creator on a connected channel.

Replies are machine-generated. Messages sent by the AI Assistant are produced automatically by an artificial-intelligence language model, not written by a person. The AI Assistant identifies itself as automated, and a conversation is passed to a human when it cannot answer, when the customer asks for a person, or when the Creator takes over or pauses it. A customer may ask for a person at any point.

The Creator remains responsible for their own account. The AI Assistant speaks in the Creator's name and from the Creator's own business account. As between Thrivia and the Creator, the Creator remains responsible for the content sent from their Messaging Channel, for the accuracy of the Experience information and answers they configure, and for honouring what is offered to their customers in those conversations. Creators are responsible for reviewing their conversations.

Accuracy and limits. Automated replies may be incomplete, delayed or wrong. The AI Assistant is constrained to the Creator's own Experiences, bookings and support, and it is not a general-purpose assistant. It does not conclude bookings or take payments; those are completed through Thrivia's normal checkout. Nothing said by the AI Assistant varies these Legal Terms, an Experience's own terms, or a published price, and where an automated reply conflicts with the Experience listing, the listing governs.

Platform rules. Messaging Channels are operated by Meta Platforms and remain subject to Meta's own terms and policies, including its messaging-window and business-messaging rules, in addition to these Legal Terms. Connecting a channel authorises Thrivia to receive messages sent to it and to send replies on the Creator's behalf until the Creator disconnects it, revokes access at Meta, or the relevant subscription ends. A Creator may disconnect at any time from Settings, and may pause the AI Assistant without disconnecting.

Availability. The AI Assistant depends on third-party messaging platforms and third-party AI providers and may be interrupted, rate-limited or suspended, including where a platform changes its rules. What we do with message content, and how a customer or Creator asks for it to be deleted, is described in our Privacy Policy and Data Deletion Policy.

OPTIONAL ADD-ONS

Some features, including the AI Assistant, are sold as optional add-ons to a paid subscription rather than being included in it. Add-ons are billed in advance in Indian Rupees, exclusive of applicable GST which is added on the invoice, and renew on the same basis as the subscription they attach to. The price and billing period applicable to you are those shown at checkout.

Cancellation and lapse. You may turn off renewal of an add-on at any time from your Billing page; it continues until the end of the current paid period. If an add-on payment fails, it enters a past-due state with a short grace window, after which the add-on feature stops. Where the AI Assistant stops, your connected Messaging Channel is not disconnected and your existing conversations and CRM records remain visible to you; only automated replying ceases. Add-on fees are non-refundable, on the same basis as subscription fees.

An add-on requires an active underlying subscription. If the subscription ends, add-ons attached to it end with it.

27. CONTACT US

To resolve a complaint or receive further information, please contact us at:

Trade Name: Thrivia

Legal Name: Thrivia Private Limited

GST Address:

Building No./Flat No.: BABU RAM AGARWAL

Name Of Premises/Building: MOHALLA HOLIWALA

Road/Street: Vidya Shyam Road

Nearby Landmark: Yadav Dairy

City/Town/Village: Hasanpur

District: Amroha

State: Uttar Pradesh

Contact Email: support@thrivia.io

Phone Number: 8951364433

ACKNOWLEDGMENT

By accessing or using the Services you acknowledge that you have read, understood and agree to be bound by these Legal Terms (including the Privacy Policy and any Experience Terms).